Using EDI Genie ​

After setting up EDI Genie, you can interact with EDI Genie using natural language through your configured chat interface.

EDI operations ​

Use the following prompts to get results from EDI Genie for common EDI operations tasks.

Example prompts ​

Transactions and errors

• "Show me a list of all invalid transactions in the last week."
• "Get me details for transaction XYZ123."
• "Why is transaction ABC456 failing?"

Trading partner health

• "What is the partner health for partner ABC in the last month?"
• "What is the number of failed transactions by partner XYZ in the past week?"

Audit trail reports

• "Generate an audit trail report for all processed transactions in the last quarter."

Poller diagnostics

• "List all transactions stuck in poller xyz123."

Real-time dashboard

• "What is the status of the EDI gateway?"

Paginating results ​

Transaction retrieval returns up to 100 records per page. If more results exist, EDI Genie returns a next_cursor value at the end of the response. Use it in a follow-up message to retrieve the next page:

• "Continue to the next page using the cursor {next cursor value}."

Proactive alerts ​

EDI Genie sends summaries to your notification channel (Slack by default) covering successful and failed transactions, emerging error patterns, and partner-specific issues.

Each summary identifies whether failures are concentrated around a specific trading partner and includes a generated report. This helps teams spot recurring issues and operational risks without manually checking dashboards or logs.

Onboarding help ​

EDI Genie answers onboarding and setup questions using Orderful guides and customer-supplied FAQs stored in its knowledge base. If the knowledge base doesn't contain the answer, EDI Genie lets you know.