IT operations
The following pre-built resources support IT operations use cases. Use them individually or in combination to build AI-powered workflows for common orchestration scenarios.
MCP servers
ServiceNow ITSM
Log, search, triage, update, and resolve ServiceNow incidents with knowledge articles that help deflect or resolve incidents.
IT Support Ticket Lifecycle
Search a linked Confluence knowledge base for a grounded answer, or create, track, comment on, and close your own IT support tickets.
Jira
Retrieve issue details, review comments and activity history, create new issues, and update status.
Zendesk Ticket Management
Find, create, and update support tickets, manage queues, and monitor SLAs.
Zendesk Knowledge Base
Search, retrieve, navigate, create, and update articles.
Slack
Retrieve and explore conversational content from Slack workspaces and post messages.
Microsoft Teams Conversations
Find topics, projects, or customers, retrieve message history, get thread context, list teams, channels, and chats, and post messages or replies.
Okta End User
Retrieve identity, access, and authentication information.
Access Provisioning
Request application access and Google Group membership, follow up on requests, and look up group members, all routed through human approval.
Employee Offboarding Process
Connect your LLM to Workday, Okta, Google Workspace, Slack, Zoom, and ServiceNow to resolve a departing employee, preview the full revocation plan, and execute the plan after explicit confirmation.
GitHub
Retrieve information from GitHub repositories and create and update issues and pull requests.
GitLab Explorer
Retrieve and manage projects, issues, merge requests, commits, and pipelines.
Confluence
Retrieve content, create pages, view attachments, update pages, and archive pages.
Zoom Meetings
Search for past meetings, retrieve recordings and transcripts, check attendance, and create or update meetings.
Workato Genies
IT Support Genie
Helps employees resolve IT issues by automating helpdesk tasks including knowledge base queries, access provisioning, password resets, ticket management, and group management.
License Genie
Helps IT and finance teams reduce software costs by analyzing usage patterns, identifying underutilized licenses, and coordinating approval workflows for license optimization.
EDI Genie
Delivers end-to-end visibility across EDI transactions for teams using Orderful, with natural-language access to transaction data, trading partner health, audit reports, and proactive alerts.
Explore all resources
- MCP server registry: Browse all available prebuilt MCP servers
- Workato Genies: Browse all available prebuilt genies
Last updated: